Privacy Policy

Last Updated: October 15, 2026

At Orthotrack, we respect your privacy and are committed to protecting the personal information you share with us through our website. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, explore our track surfacing solutions, or submit an enquiry about a project.

By using our website, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you interact with our website:

Personal Information

• Name

• Phone number

• Email address, if provided

• City or project location

• Project type and approximate track area

• Any additional information you provide through our enquiry forms or communications

Technical Information

When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, device information, pages visited, and general website usage data, depending on the technologies enabled on our website.

2. How We Use Your Information

Orthotrack may use your information to:

• Respond to enquiries and quotation requests.

• Understand your project requirements and recommend suitable track surfacing solutions.

• Contact you regarding your project, including follow-ups and additional information you request.

• Improve our website, services, user experience, and communication.

• Maintain website security and prevent spam or misuse.

• Meet applicable legal and regulatory obligations.

We will use your information for these purposes where permitted by applicable law.

3. How We Share Your Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers who help us operate our website, manage enquiries, communicate with prospective customers, or maintain our systems. Such sharing will be limited to what is reasonably necessary for the relevant purpose.

We may also disclose information where required by law, by a valid legal process, or to protect our legal rights and website security.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand website traffic, and analyse visitor interactions.

These technologies may collect information about how visitors navigate our website. The specific cookies used will depend on the website features and tools enabled.

You can manage or disable cookies through your browser settings. However, some website features may not function as intended if certain cookies are disabled. Where required, we will seek consent before using non-essential cookies or similar technologies.

5. Data Storage and Security

We take reasonable technical and organisational measures to protect the personal information submitted through our website against unauthorised access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. We encourage you to share only the information necessary for your enquiry.

6. Data Retention

We retain personal information only for as long as reasonably necessary to respond to enquiries, manage potential or ongoing projects, maintain relevant business records, fulfil contractual obligations, or comply with applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete it or otherwise dispose of it securely, subject to applicable retention obligations.

7. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to the personal information you have provided.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information, where applicable.

• Withdraw consent where processing is based on consent.

• Raise questions or concerns about how your information is handled.

To exercise an applicable right, please contact us using the details provided in the Contact Us section below. We may need to verify your identity before processing certain requests.

8. Third-Party Links and Services

Our website may contain links to third-party websites or services. These websites operate independently and may have their own privacy policies and data-handling practices.

Orthotrack is not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before sharing personal information with them.

9. Children’s Privacy

Our website and enquiry services are intended for individuals seeking information about track surfacing solutions and related projects. We do not knowingly seek to collect personal information directly from children without appropriate authorisation where required by law.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, technology, or applicable legal requirements.

Any revised version will be published on this page along with an updated “Last Updated” date. We encourage you to review this page periodically.

11. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the personal information you have shared with Orthotrack, please contact us using the details below.

Orthotrack

• Email: [Insert official business email]

• Phone: [Insert official business phone number]

• Address: [Insert registered or business address]

• Website: [Insert official website URL]

We will review and respond to privacy-related requests in accordance with applicable law.

This Privacy Policy is intended as a general website policy template and should be reviewed against Orthotrack’s actual data collection practices and applicable legal requirements before publication.